Returns & refunds

Please read this before you order. It is short, and it is the whole policy.

Damaged, defective or wrong item

If your order arrives damaged, does not work, or is not what you ordered, we put it right: a replacement or a full refund, your choice. To claim:

Email support@alpha-academy.com within 3 days of delivery.
Include your order number and a photo or short video showing the problem. For shipping damage, a photo of the packaging helps too.
We reply within one business day. If we need the item back, we send a prepaid label — you never pay to return a defective item.

Refunds are issued to the original payment method within 5 business days of approval.

Change of mind

We do not accept change-of-mind returns. Standard shipping is free on every order, and that cost is already paid before a parcel leaves. All sales are final except for the defect, damage and wrong-item cases above. Please check dimensions, colours, quantities and compatibility on the product page before ordering, and email us with any question first — we answer within 12 hours on business days.

Why 3 days?

Carrier damage claims and supplier defect claims both have short windows. Reporting quickly lets us resolve it for you without argument. Please open and check your parcel when it arrives.

Cancelling before dispatch

You can cancel any order that has not yet shipped for a full refund. Email us immediately with your order number. Once a tracking number exists the order is in the carrier's hands and cannot be cancelled.